I am sorry to state that our working experience at the AA counter in Newark was below stellar – Of the two purchaser service reps for the counter helping travellers examining in, a person focused her time for you to ONLY First Class passengers, and the other lady seemed to do as small as feasible – way too busy stressing about what everyone else was performing – all apart from what she can be doing! As the line grew extended, the less fascinated she became, and her attitude was horrific – It took us considerably less time and energy to get into the Airport than it did standing in line to check in! (more than an hour or so with only 4 men and women in front of us). By the point we stepped up into the counter – a whole new representative received on board – we needed to “quiet ourselves down†– it is possible to visualize how the opposite forty or so persons started to experience guiding us! As you continually try to tell us, you “care†with regard to the passenger, which unique could use a little bit of Mind-set adjustment – or uncover her A different place!
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You see a closely relevant illustration of this with American Airlines. I just lately took a visit and they in no way got me to my destination.
We just lately returned from Hayden CO. They have been begging for volunteers to surrender their seats. We ended up told we might acquire $seven hundred.00 each and hotel vouchers if we gave up our seats. We promptly volunteered. We were instructed to attend for everybody to board the airplane And they might handle the vouchers.
Tomorrow, on my BIRTHDAY, I’ll take care of your third share allocation as a Particular birthday present from all of you and tank you given that-
went to your Dominican Republic on trip with my spouse and son on july31 til aug seventh 2015 experienced a good time till time and energy to go property, the flight leaving around the aug7th had a delay for eight hours for departing to Miami then suppose to connect and go to dulles airport.
There is a middle aged African American woman with a short hair Slash and Eyeglasses at your Philadelphia Airport place who refused to offer me her entire identify After i requested it due to her despicable Mind-set. She ultimately explained to me her identify was “D†and hid her title badge as she said this. “D†would not deserve a occupation in shopper service and especially not within your top notch check in region in which I encountered her. As I rushed past the prolonged TSA line to the self service ticketing counter with only forty minutes until finally my flight departed I was delighted to see there was a free kiosk. I started to retrieve my reservation and midway by this method “D†walked around me and mentioned “This can be for top notch passengers only†I looked up from the display screen baffled because there wasn’t any sign or indicator the kiosks were being first class kiosks and Furthermore I puzzled how “D†understood I had been or was not top notch and why she would make this sort of an assumption. I replied “Justification me?†“D†condescendingly mentioned “These kiosks are for firstclass travellers onlyâ€.
In spite of what happened on this situation, we hope you might keep on to pick out American Airlines in your journey requirements. We will work flat out to make certain that you receive the service you anticipate and ought to have.
I realize that it might be some time ahead of USAIR and American software will likely be synched. But, there is no cause for your agents to become so disconnected.
So, there are a few factor’s I have discovered which i will Notice here, and consider it my very own educational venting considering that they don't serve the customer properly whatsoever regarding this:
On Jan 10th 2014, we experienced a return flight from Miami to Seattle. This was a immediate flight which should have been 6.5 hrs. We boarded about thirty min late, only to listen to in the captain that we were even now watching for gas and even now didn't have confirmation concerning when, but that it could consider at the least 20 min to refuel. At last right after one hour within the aircraft, we had refueled, only to listen to that an armrest was broken and we have been looking ahead to a maintenance. We were to the program for 1.5 hrs, just before consider-off. WHY, would you board travellers on that prolonged of the flight Ahead of refueling, especially not having an ETA for the gasoline?
I will link say she(AA) located a afterwards flight for me on another airline,which I so appreciated,but she certainly could have way more pleasant in working with me.
On Could 21, 2016 I used to be on a flight 1087 from Dallas to Atlanta. At some time during that flight I felt Unwell and was looking to get up, nevertheless, I passed out And that i usually do not bear in mind anything else. I had been out on the floor and realized later on that there have been clinical personal to the aircraft who assisted me. I used to be taken towards the hospital and was admitted. I used to be within the hospital right until some tests had been completed and was advised that I probably experienced a seizure, staying discharged on Tuesday night. I'd to change my flight back again to Oklahoma City mainly because they felt I required to find the medication in my procedure just before traveling. I wish to thank the flight attendants, All those health-related people within the aircraft who took fantastic care of me and all those flying who participated in some way to make sure that I was O.
under no circumstances at any time gained these very poor service and an organization that only doesn’t care about there paying clients