When we arrived in Portland our luggage weren't there, and American airline folks have been incredibly awesome and explained they would be introduced out the next day.
I used to be excited to get to the 3 million mile stage on American Airlines and to be awarded a Procedure Broad enhance. Although my partner and I have a trip journey booked on American to Frankfort, Germany in April, I made a decision I would want to use our Up grade and also have A further holiday trip to London. This was not prepared, but due to up grade we made a decision to have yet another journey.
rosity to us shareholders. Administration and all personnel of AAL are naturally accomplishing a terrific position, mirrored within the continual rise of
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When examining in at IAH, the workers powering the AA desk were all chatting and speaking about holiday vacation. They appear irritated that we experienced lots of bags. The additional work was finding inside their way. This wasn't the best way I expected to begin my journey.
went into the Dominican Republic on family vacation with my wife and son on july31 til aug 7th 2015 had a good time right up until time and energy to go household, the flight leaving around the aug7th experienced a hold off for 8 hrs for departing to Miami then suppose to attach and drop by dulles airport.
There exists a Center aged African American girl with a short hair Slice and Eyeglasses at your Philadelphia Airport location who refused to provide me her total name when I asked for it due to her despicable Mind-set. She finally explained to me her identify was “D†and hid her name badge as she stated this. “D†does not are entitled to a career in customer service and particularly not within your first class sign in region the place I encountered her. As I rushed previous the very long TSA line to your self service ticketing counter with only 40 minutes until finally my flight departed I had been joyful to check out there was a totally free kiosk. I started to retrieve my reservation and midway as a result of this method “D†walked as much as me and mentioned “This is for first class travellers only†I seemed up through the display baffled since there wasn’t any sign or indicator the kiosks have been first class kiosks and Furthermore I questioned how “D†understood I used to be or wasn't firstclass and why she would make this sort of an assumption. I replied “Excuse me?†“D†condescendingly said “These kiosks are for top quality travellers onlyâ€.
Over the returning flight we checked in and also the workers greeted us and seemed pretty Skilled. Needless to say until finally we go to the counter. The youthful guy was really inexperienced. The agent beside him described that we set the incorrect ticket on certainly one of our eight luggage. They two gentlemen couldn't work it out and generally visit here told us all the things was ok.
We boarded the airplane and there were two pleasant gentlemen attendants. They served a person round of beverages very quickly and never ever came back about and asked if we would have liked anything to drink.
soon after arrival at airport I was informed which the flights were overbooked And that i could reach Dallas the following morning although not to Las Vegas.
I've normally been a loyal purchaser to AA and don't think any of your respective shoppers should be taken care of During this way!
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American Airways,I'm so let down !!! I had such a difficult time with my disabled kid!! You dropped my stroller seat belt, i needed to wander the many way around the airport Keeping my 4 several years old daughter…and following standing 1 hour within the baggage claim they told me to simply call your shopper service ,guess what? They may’nt do anything!! it proceeds? unbelievable!!!
I used to be scheduled for a flight leaving Ronald Reagan Airport to Columbus Intercontinental Airport now, boarding at two:forty two departing at 3:50. Me and 3 Other people , sitting down from the assigned gate, never heard the boarding announcement. As soon as we realized folks have been boarding went to your gate and had been turned away. It was three:04 PM once we have been told this. Thoughts you the gate just closed two minutes prior and we sat and viewed the aircraft front of us for another twenty minutes. People today were being however dropping off baggage and boarding the plane . When questioned why we could’t board the aircraft, we had been chastised through the personnel for not listening. The gate was crowded, and noisy. I am able to tell you we couldn't hear your employees.